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Testimonials

Aara Macauley
Date: Jun 15, 2010

I found Wil to be very friendly and easy to talk to. He answered my questions quickly and clearly and the team at Primer worked to create a website that fit my needs both on a practical and aesthetic level. I have been quite happy with the service and value that Primer Business Solutions offered me.

Business Etiquette

Details
	Duration 1 Day
	Class Size ~15
	Times 9:00-4:00
	Computer Provided
	Training Manual Included
	Price $235.00 + GST

Register Online!

Course Description

In any business workers must learn to quickly adapt to the flow of very diverse work environments, and even more diverse co-workers. Etiquette is quickly becoming more and more important to people, and understanding and utilizing it can make the difference between success and failure. Etiquette goes beyond basic fundamental manners and shows a level of presentation that shows both professionalism and leadership ability. It shows you can achieve your goals and be taken seriously every time you speak. If success is on your agenda then this course is for you.

Target Audience

This seminar is directed towards small business owners and business professionals, although anyone who wishes to advance in the workplace will benefit from this course.

Learning Objectives

This Business Etiquette course covers:

How to Show your Professionalism through Words and Actions
How to Create and Maintain a Professional Appearance
How Generational Differences can affect the Workplace
To Effectively Collaborate on Idea's
Cubicle and Office Etiquette
Appropriate methods of Communicating
How to Effectively hold Live Meetings/Conferences
How Simple Courtesies can effect Moral
About Office Politics and how Personal Dilemma's can Affect the Workplace
Etiquette for Business Dinners and other External Functions

Features

Upcoming Classes

Course Outline

Morning

The Work Environment

Understanding the Complexities of Etiquette
How to Dress for Success
Assess and Utilize Body Language & Non-Verbal Cues
Responsible and Appropriate Cubicle and Office Stewardship Etiquette
Confidentiality: Friends and Mentors

Effective Communication

The Nuances of an Introduction
Boundaries: Managers vs. Co-Workers
How to Handle Ethical Dilemmas or a Conflict of Interests
Identify and Handle Flirting, Office Bullying and Harassment:
Identify the Subtleties of Humor, Attraction and Harassment
Common Courtesies: Thanks, Awards and Appropriate Gifts
Importance of Feedback
Goals are Paramount to Success in the Office

Afternoon

Means of Communication

When to Send an Email or a Text
Proper Use of Business Telephones
How to Communicate most Effectively through Email
How to Plan and Execute the Perfect Meeting
More Telephone Etiquette: Answering and Follow-ups

Market Yourself!

How Positivity Opens Doors
Define your Personal Brand
Promote Your Value Effectively
Take on Assignments and Be Advocate for Solutions
Internal vs. External Representation

Travel, Dining, and Party Etiquette

Planning for your Event
Inviting & Promoting the Event
Detailed Restaurant and Table Manners
Do’s and Don’ts for Work Socials

Instructors

Register Online

To begin registration, please select the date you would like to attend.

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