|
A PBX/IP PBX system is a telephone system for managing multiple lines, multiple connections, user extensions, priority routing, call transfers, conferencing and much much more. A PBX system is an internal telephone system for your corporation.
- Routing and call handling for incoming calls
- Outbound call generation and routing
- Integration with Customer Relationship Management (CRM) system for automatically relating calls to clients
- Media management functions (record, play, generate tone, etc.)
- Call detail recording for accounting and billing
- Web services integration for accessing data using standard internet protocols
- LDAP integration for accessing corporate directory systems
- Single and mult-party call bridging
- Call recording and monitoring functions
- Speech synthesis (aka "text-to-speech") in various languages and dialects
- Speech recognition in various languages
|
